Get your restoration company into property management accounts.
When a unit floods at two in the morning, the manager calls whoever is on the approved list and answers. Being on that list, with a rate card and a documented response time, is the whole sales strategy for restoration in multifamily.
Who actually signs off on water, fire, and mold restoration
Maintenance supervisor and on-call manager dispatch emergencies, regional and ownership approve the vendor list and large mitigation and rebuild scopes.
Selling to the wrong person is the most common reason restoration companies stall out. The on-site manager can say no, the regional can say yes, and the maintenance supervisor decides whether you get called back. All three need to hear from you.
- Compliance. Insurance limits, additional insured, W-9, licenses, portal registration.
- Capacity. Can you cover the portfolio without falling apart.
- Price per door. They think per unit and per building, not per job.
- Responsiveness. Same-day replies, on-time arrivals, invoices that match the PO.
Emergency response rate card with documented response time, standard pricing for mitigation, project quotes for rebuild, coordinated with the insurance carrier.
Three mistakes that lose the account
- Selling after the loss instead of before it. The vendor list is decided in a calm quarter, not during the flood.
- No documented response time and no after-hours number on the packet, so the manager cannot justify choosing you.
- Weak documentation for insurance, which makes the manager’s claim harder and gets you replaced.
Teach it, train it, or let us run it
The same playbook at three levels of involvement. Run is a monthly retainer plus commission on closed, paid work, and it is our lowest-priced way to start. See all three.
You sell, we coach
The playbook, the scripts, the pricing model for water, fire, and mold restoration, and six weeks of coaching while you run it.
Your team, our process
Process installed in your CRM or Jobber, weekly pipeline review, ride-alongs, and a comp plan that rewards the right work.
We are your sales department
A named lead, VAs on research and follow-up, outreach to every management company in your territory, one weekly call.
How we sell water, fire, and mold restoration to property managers
- 01
Target list
Every management company and community in your territory, researched by The Machine so we know unit counts, management, and contacts before the first call.
- 02
Offer and pricing
Emergency response rate card with documented response time, standard pricing for mitigation, project quotes for rebuild, coordinated with the insurance carrier.
- 03
Compliance packet
Insurance certificates, W-9, licenses, safety docs, and vendor portal registrations, done before anyone asks.
- 04
Outreach
Email, phone, walk-ins, and LinkedIn in a set cadence, aimed at the people who actually approve water, fire, and mold restoration.
- 05
Walkthrough and close
A walkthrough script that finds the work and a proposal that makes the yes easy.
- 06
Grow the account
One building becomes the portfolio. Reviews, referrals to the next regional, and add-on services on a schedule.
Go deeper on property managers
Recurring Revenue Contracts for Field Service: What Works
Recurring revenue contracts for field service: annual agreements, per-door portfolio deals, maintenance plans, pricing, and what they do to company value.
Read itCold Outreach to Apartment Managers: Scripts That Get Replies
Cold outreach to apartment managers that gets replies: who to contact, which channels work, three email scripts, a walk-in script, and a follow up cadence.
Read itHow Much Should a Trades Company Spend on Sales?
How much a trades company should spend on sales: percent of revenue rules of thumb, cost per closed job, real sales hire costs, and a $1.5M worked example.
Read itHow does a restoration company get on a property management vendor list?
Compliance packet, a rate card, a documented after-hours response time, and a one-page emergency protocol the manager can hand to on-call staff. Then a lunch-and-learn for the maintenance team. The list is set before the emergency, never during it.
What do property managers need from a restoration vendor during a loss?
Arrival inside the promised window, moisture readings and photos from the first hour, daily updates in writing, and documentation formatted for the insurance carrier. The manager’s job is easier when yours is thorough.
How long does it take a restoration company to land a property management account?
Thirty to one hundred twenty days from first contact, depending on how the management company handles vendor approval. In our experience the first ninety days produce a working pipeline and the first signed building, and the portfolio work compounds from there.
Will Intrepid work with another restoration company in my market?
No. One client per trade per metro. If we are already working with someone in your trade and area, we tell you on the first call.
Tell us about your territory
Where your water, fire, and mold restoration leads come from today, who sells, and which management companies you wish you had. We reply within one business day with what we would do first.
Something blocked the form. Email us directly at kraken@intrepidsalesco.com and we will take it from there.
Other trades
How property management sales works for every trade we serve.