Agentic work

A back office that runs itself while you run the crew.

Agents handle the fast, repeatable work: replying to leads, chasing quotes, requesting reviews, chasing invoices. Virtual assistants handle the work that needs a voice and judgment. We build both, we manage the people, and you get one weekly report.

Map my back office →What agents do
Agents we build

Six jobs you should never do by hand again

Each one runs on your accounts, in your voice, with a human in the loop on anything that touches a relationship.

01

Lead responder

Answers every web form, missed call, and inbox lead in under five minutes with a real reply, then books the estimate or hands it to a human.

02

Quote chaser

Follows up on every open quote on a set cadence by text and email, in your voice, and flags the ones that go quiet.

03

Review and referral

Asks for the review the day the job closes, thanks the customer, and drafts replies to every review that comes in.

04

Invoice nudge

Reminds on unpaid invoices politely and persistently, and tells you which accounts are slipping before it becomes a problem.

05

Property researcher

Turns a list of addresses into unit counts, management companies, and contacts. This is the engine inside The Machine.

06

Morning briefing

One message before the day starts: today’s jobs, open quotes over a week old, unpaid invoices, and anything that needs your call.

Virtual assistants

People, managed, with a procedure for everything

A VA without a written procedure is a liability. Ours come with the procedures, a backup, a weekly report, and a manager who is not you.

We recruit and vet them, train them on your business, and replace them if it is not working. You get a named person you can text. If you want them selling for you, that plugs straight into a run engagement.

What a VA takes off your plate
  • Answering phones and booking jobs
  • Vendor portal registration and compliance uploads
  • Quote follow-up calls
  • Scheduling and dispatch support
  • Invoicing and collections
  • Social posting and review responses
  • Property manager outreach and list building
  • Inbox and calendar management
Video and content

Avatars, clips, and the content engine

Explainer videos, FAQ answers, and short vertical clips built with an AI avatar of you, scripted from the questions your customers ask. Good for volume. Your real face still does the trust-building. We will tell you which is which.

How it goes

Map, write, build, run

  1. 01

    Map the work

    A short session on what eats your day. We sort it into what an agent should do, what a VA should do, and what stays with you.

  2. 02

    Write the procedure

    Every task gets a written procedure with the exact words, the tools, and the rule for when to escalate to a human.

  3. 03

    Build and staff

    Agents get built and tested on your real accounts. VAs get recruited, vetted, and trained against the procedures.

  4. 04

    Run with a report

    A weekly report on what got handled and what needed you. We manage the VAs and maintain the agents.

Articles

Straight talk on agents and VAs

AI + VAs7 min read

AI Video Avatars for Contractor Marketing: Where They Work

An honest take on AI video avatars for contractor marketing: where they work, where they fall flat, how to script them, and how to keep them from looking cheap.

Read it
AI + VAs8 min read

Automate Quote Follow-Up and Stop Losing Jobs You Already Won

The math on unanswered quotes, a 7-touch quote follow-up cadence with the exact messages, what to automate in Jobber, and how to track close rate.

Read it
AI + VAs7 min read

Virtual Assistants for Trades Companies: What to Hand Off

What a virtual assistant for a trades company can own, what stays with the owner, how to write the SOP, which tools to give them, and what it costs.

Read it
FAQ

Agent and VA questions

Straight answers. If yours is not here, ask us directly.

What does an AI agent actually do for a field service company?

It handles the repeatable follow-up work that falls through the cracks. Replying to new leads within minutes, chasing open quotes, sending reminders, requesting reviews, drafting responses, and pulling together a daily summary. A human stays in the loop on anything that touches a customer relationship.

How do virtual assistants fit with agents?

Agents do the fast, repeatable work. Virtual assistants do the work that needs judgment and a voice: answering phones, working vendor portals, scheduling, and calling customers. We build both and manage the VAs for you.

Where do the VAs come from and how are they managed?

We recruit, vet, and train them against written procedures for your business. You get a named person, a backup, and a weekly report. We handle management and replacement.

What does it cost?

Agent builds are a fixed-scope project plus a small monthly fee for hosting and upkeep. VA staffing is a monthly rate per assistant. Both are quoted after a short call about what you want handled.

Is my customer data safe?

Agents run on your accounts under your control. We do not train anything on your data or share it. Every engagement is covered by our privacy promise.

Start here

Tell us what eats your day

List the three things you wish someone else handled. We reply within one business day with what we would automate and what we would staff.

Covered by our privacy promise. We never share your numbers, your customers, or your name with anyone.